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Shipping and returns

Ocean Marine Aquatics will make every effort to ensure that all items in your orders reach you in perfect condition.

We offer a guaranteed next day UK delivery via APC for the UK and is available at a cost of £16.95. Parcel Force are legally permitted to courier live goods within the UK. Shipping is not offered outside of the UK.

All orders received before 2:00pm Monday to Thursday are shipped on the same day for next day delivery. Orders received after 2:00pm and on Friday are shipped the next day and Monday retrospectively.

Refunds will only be offered if the items are damaged/fault on arrival. In the rare event of such an instance our returns/refunds procedures must be followed in order to quality for a refund or replacement. Once the delivery has been received, any damages to the boxes must be photographed prior to opening. Once photographed, the item(s) must be looksed at fully to ensure there is no damage or missing components. If there is, written notification via email must be sent with accompanying photographic evidence.

This does not affect your statutory rights.

Your right to cancel

If you have placed an order and we have not shipped your goods we will issue an immediate refund. Notice of a cancellation notice must be made in written form via our email address stephanie@oceanmarineaquatics.co.uk. Orders that have been shipped or received other than in the case of a damaged on arrival cannot be refunded. Ocean Marine Aquatics is responsible for the products whilst they are in our possession,

Cancellation process

If you have placed an order and we have not shipped your goods we will issue an immediate refund. Notice of a cancellation notice must be made in written form via our email address info@oceanmarineaquatics.co.uk

Your privacy

We are committed to protecting your privacy. We do not pass on your address or personal details to any 3rd party company, person or persons.

Email addresses are used to send you confirmation of orders, as well as status updates on orders you have placed with us that are yet to be completed.

If you wish, you can opt-in to receive our occasional newsletter by email. You can do this on the Ocean Marine Aquatics website home page, at checkout or in your account area.

Order records are saved on our secure database. We store your address, email address, telephone number and the products contained in the order so that in the unlikely event of there being a problem, we can contact you to resolve it as efficiently as possible. If you create an account with Ocean Marine Aquatics you can view a full history of all your orders placed with us at any time.

No credit card / debit card details are stored on our servers or database.

All payments over our website are securely encrypted so all transactions are dealt with efficiently and safely.

Website security

All credit card / debit card details are securely encrypted using the latest 256 bit encryption and processed via Globalsign Validation SSL/HTTPS (Secure Socket Layer).

No customer credit / debit card details are stored on our servers or database.

Online offers

Occasionally Ocean Marine Aquatics will contact customers via our newsletter which contains latest product offers and news via email or specific e-flyer offers. This service is available only if you have chosen to 'opt-in' when you have created an account with Ocean Marine Aquatics. You can unsubscribe to our newsletter or offers at any time.

We will not share your email or postal address details with any 3rd party organisation or individual.

Account information

Ocean Marine Aquatics offers the option of creating a customer account. This is a straight forward process and allows you to view your past orders – as well as creating wish lists. You can login into your account any time to view or edit your orders. You can cancel your account at any time.

Company information

Ocean Marine Aquatics Ltd. is a registered company in England and Wales number 09772929

Ocean Marine Aquatics trading address:
Unit 14, Culver Garden Centre
Crews Hill

The company responsible for data collection is Ocean Marine Aquatics Ltd. If you are concerned about your data, you have the right on the payment of a small fee (currently £10) to request access to any personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge.

Further Information

If you haven't found an answer to your particular question on this page, please email us at info@oceanmarineaquatics.co.uk or call us on 020 8363 5534 and we will be more than happy to help.