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LIVE ARRIVAL GUARANTEE


Our fish and corals are kept in 100% health whilst at Ocean Marine Aquatics and are well rested before being sold and shipped. Fish and corals are kept in an environment that is constantly monitored as is every individual fish and coral. If we are unsure about the health of any fish or coral we will not sell or ship it.

We go to great lengths to ensure the health and survival of every fish and coral, it is our passion and take pride in selling these magnificent creatures knowing that you will too.

Ocean Marine Aquatics ships its fish and corals using industry leading techniques that will give the livestock the minimal amount of stress when travelling. All livestock is double bagged and packaged in a polystyrene box with a heat pack.

In order to qualify for the Live arrival guarantee there are some procedures that you will have to follow, these are listed below.

You must adhere to the following DOA procedure correctly, failing to do so may nullify your claim. Communications must be in writing to the email address info@oceanmarineaquatics.co.uk
  1. You must accept the delivery of your package on the first attempt
  2. If the box is damaged you must email us photographs of the damaged box before you open it and within 2 hours of receiving the delivery.
  3. Once the box is opened, if you suspect the fish or coral is dead you must email us photographs of the suspected DOA in its bag before you open it. This must be within 2 hours of receiving the delivery.
  4. Photographs must be clear and not blurred or distorted.
  5. If we confirm that the coral is DOA we will refund the amount paid for the fish/coral, please note that postage is not included in the live arrival guarantee and will not be refunded.
  6. If we are unsure if the fish or coral is DOA we may issue further instructions for acclimatising the item, in many cases fish and corals may look dead but are just stressed due to transport.
  7. If the fish or coral is agreed to be DOA it must be shipped back to us. Once received a refund for the fish or coral will be issued.

Please note that in order to qualify for the live arrival guarantee the above procedures must be followed. Failure to carry out the above procedures will void any claim..

We have listed some guidelines for the acclimatising of the fish and corals. The DOA guarantee is for live arrival, we cannot be held responsible for the health of the coral once it is added to your aquarium.

Acclimatising guidelines
  1. Float the unopened bag in your aquarium for between 20mins - 1 hour with the tank lights off so that the temperature of the water in the bag becomes the same as our aquarium.
  2. Slowly add a small amount of your tank water to the bag every 5 minutes.
  3. When the volume of the water in the bag had doubled it is time to add the fish or coral to your aquarium. With corals, Every type has a preference to waterflow, position and lighting. Please reference our website for the correct environment for the coral.
  4. Carefully remove the fish or coral from the bag trying not to damage it, with corals we recommend holding it by the rock, rubble or frag disc. With corals place it in its desired location.
  5. Don't worry if the polyps don't open up by now, some corals can take days to fully settle in, expand and colour up. Don't worry if the fish don't start to swim freely initially or if they look discoloured, they could be streesed and will take some time to settle in.